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Shipping and Returns


Our orders ship on business days (Monday through Friday from 9:00am-5:00pm EST, excluding major holidays). We offer free standard shipping to the contiguous 48 U.S. states on orders above $50.00. We currently do not ship to P.O. boxes, APO, FPO, DPO destinations. We do not ship to Canada and Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories at this time.

milkshakeusa is not responsible for stolen or lost packages at the delivery address (or if the wrong delivery address is provided by the customer). All packages are shipped with no signature required and may be left unattended at the delivery address at which point it becomes full responsibility of the customer. Customers should work with the delivery company and/or police if their shipment is lost or stolen.

PAYMENT OPTIONS

We accept debit and credit cards including Visa, MasterCard, American Express and Discover. We do not accept cash, personal checks, money orders, or cash-on-delivery.

SALES TAX

If your shipping address is in the state of New Jersey, 6.625% Sales tax will be applied to your order. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and directly pay appropriate sales tax amounts to them.

ORDER PROCESSING

Orders are typically processed within two business days. Monday through Friday, excluding holidays.

ORDER TRACKING

When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.

RETURNS & EXCHANGES

Your satisfaction is important to us! If you are not satisfied with your z.one concept usa online purchase, we have a 15-day return policy. In the case that you need to return your products, merchandise must be in its original, unopened and unused condition.

1. Prior to returning your item(s), please email us your order number in order to obtain a Return Request Form to complete.

2. Complete the Return Request Form and include a copy of your invoice along with the product(s). If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. z.one concept usa is not responsible for any returns lost in transit.

3. Please address your return package to:
milkshake usa
Attn: Returns
26 Hanes Drive Unit B
Wayne, NJ 07470

You will be responsible for the return shipping & handling charges, which will not be refunded, unless the return was a result of our error.

4. Your return or exchange request will be processed promptly.
• Most returns will be processed within 3-5 business days of receipt.
• Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding holidays.

Once received we will send an email confirming the receipt and processing of your return or exchange request.

5. We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return.

We regret that we are unable to refund the original shipping charges.

6. Unfortunately, we cannot provide refunds for z.one concept usa product purchased at other retailers. Only products purchased on milkshkeusa.com may be returned for refund.

If you have questions about returns or exchanges, please contact us via email at customerservice@z-oneusa.com or call 855 677 9663;